Business
Retailers redesign delivery promises after the free-shipping hangover
The next advantage is less about speed at any cost and more about transparent windows, profitable returns, and fewer broken expectations.
Editor
Caroline Mercer directs Business coverage, specializing in markets, companies, personal finance, labor, entrepreneurship, regulation, retail, real estate, and the forces changing how people work and spend. She has a sharp eye for earnings reports, policy changes, consumer data, and executive strategy, but her stories always come back to practical consequences for households, workers, founders, and investors. Her desk values plain-English financial explanation, skepticism toward hype, and useful context around economic uncertainty.
Business
The next advantage is less about speed at any cost and more about transparent windows, profitable returns, and fewer broken expectations.